Section 8 - Replacement and refund period
The Doft store offers a 15-day exchange and returns policy from the date of receiving the shipment.
Section 9 - Replacement and refund period
The Doft store offers a 15-day exchange and returns policy from the date of receiving the shipment.
Section 10 - Replacement and refund terms
- The product should not be in the list of non-exchangeable or returnable products.
- The period of its purchase should not exceed 15 days.
- It must not have been used.
- It must be in its new condition and in its original packaging with all labels and internal and external packaging.
- Provide a receipt or proof of purchase.
Section 11 - Non-returnable products
ā¢ Products whose serial numbers have been tampered with or removed.
ā¢ When the box or packaging of the product is damaged
ā¢ Creams and masks for face and body and hair care products after opening.
ā¢ Intimate or hygienic products and goods, and personal care products.
ā¢ Swimwear and underwear.
Gift cards.
ā¢ Products at reduced prices during exclusive offers.
Section 12 - shipping upon return
ā¢ You will be responsible for paying shipping costs to return or exchange the product you purchased. Shipping costs
Taxes and customs fees are not refundable. If you get a refund, the shipping cost of the product
The refund will be deducted from your funds.
ā¢ The time it takes for your replaced product to reach you may vary depending on your location.
ā¢ You must use a shipping tracking service or a bill of lading for purchases. We do not guarantee to receive the product
You have returned it if you did not provide us with a tracking number for the shipment.
Section 13 - Partale refund
ā¢ Any product that is not in its original condition, if it is damaged product or a voucher is issued for the value of the product).
ā¢ In the event of refusal to receive the shipment due to refusal to pay customs duties or taxes imposed by each country
The customer may either āreturn the shipment or destroy itā and in both cases all fees paid will be deducted from the amount
Total (shipping fees, customs fees, and taxes) and return the remaining amount to the credit card account or Issuing a purchase voucher from the site with the remaining value.
Section 14 - refund
Once we receive and inspect your returned product, we will send you an email to let you know that we have received your returned product. After confirming the condition of the product, you will be notified of the approval or rejection of the refund. If approved, the original payment method will be transferred.
In the event that the order is not received and returned, all paid costs (shipping cost + taxes) will be deducted.
Shipping cost is calculated for sending and returning even if the order is within the free shipping offer.
ā¢ Shipping fees upon dispatch and customs fees are non-refundable
ā¢ The amount will be returned to the account of the same bank card within 7-15 days, or the amount will be saved as a balance at Metro Brazil that can be used within a period of one year if the terms of return for the bank card are not met.
ā¢ If you do not receive your money within this period, check your bank account again first. Then contact your credit card company and your bank. It may take some time before the refund is confirmed
Section 15 - gifts
Free gifts sent from the site "if any" are not exchangeable or refundable.
Section 16 - Coronavirus prevention policy
In order to avoid the spread of the Corona virus, there may be some delays in my operation
ā¢ With the continuation of global precautions
production and shipment. We apologize for any delay beyond our control.
ā¢ We would like to reassure you of our commitment to continuous sterilization of all our products and facilities, with our team's commitment to all preventive measures and taking all necessary vaccinations.
